Overview
This Support Policy describes what support you can expect from us for the KTHEMES. If you have any questions about this Support Policy or do not agree with it, please contact us before using the Website or the KTHEMES theme.
We may amend this support policy occasionally, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This Support Policy is effective from the 01st August 2021.
What’s included in our support
For all our themes, we provide a basic level of support which is provided via our support ticketing system and includes the following:
Answering questions about KThemes features and functions
Responding to any bugs you may have found in the theme
Please note that our support is ONLY provided by submitting a new support ticket on our website and not via any other method.
What’s not included in free support
Due to time and resource constraints we are only able to provide a basic level of support. The means we will NOT provide any of the following:
- Customization services or any other custom work
- Theme functions modifications and customization
- Third-party plugins integrations
- Logging into your site to investigate or fix any issues you have with your site
- WordPress general support (please, use wordpress.org forums for that)
- Server diagnostics, maintenance or any other server related service
- Any other things that are not related to our products directly
Support hours
Our official support hours are between 10.00 AM to 10.00 PM (GMT+8) Monday – Saturday.
Estimated response time
For users who are looking for support we aim to respond to new tickets within 24 hours (Monday-Saturday). Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.
Theme Customization
Sorry, We don’t provide any customization services for our products